Refund & Cancellation Policy

Refund Eligibility

You may request a full refund of your course fees if:

• You request the refund within 14 days of your initial enrollment
• You have completed fewer than 2 lessons or classes
• You are a first-time student with Aurelent Group

How to Request a Refund

To request a refund:

1. Contact us at info@aurelentgroup.com with your order number
2. Provide a brief explanation if you wish to share feedback
3. We will process your refund within 5-7 business days
4. The refund will be credited to your original payment method

Refund Processing

Non-Refundable Fees

The following are non-refundable:

• Courses completed after 14 days or 2 lessons
• Certificate or credential fees
• Administrative fees
• Group classes that have already been conducted
• Exam preparation courses (unless within 14-day window)

Lesson Cancellation Policy

Subscription Cancellation

You can cancel your subscription at any time:

• No penalty for cancellation
• Remaining prepaid lessons can still be used until the subscription period ends
• Contact us to cancel: info@aurelentgroup.com
• Cancellation is effective at the end of your current billing cycle

Special Circumstances

We understand that circumstances change. If you have extenuating circumstances such as:

• Medical emergencies or illness
• Family emergencies
• Job loss or financial hardship
• Technical issues preventing course completion

Please contact us at info@aurelentgroup.com. We'll work with you to find a solution.

Corporate Account Cancellations

For corporate accounts, cancellation terms may differ. Please refer to your corporate contract or contact our corporate team for details.

Refund of Unused Materials

If you purchase physical or digital materials and request a refund within 30 days of purchase, unused materials can be returned for a refund. Shipping costs for returned materials are non-refundable.

Our Commitment to You

We are committed to your satisfaction and success. If you are not happy with your learning experience, we want to hear from you. We may offer alternatives such as:

• Switching to a different instructor
• Changing course level or format
• Pausing your subscription temporarily
• Receiving supplemental coaching or support